Return & Refund Policy
Starks Golf Club Works LLC
Effective date: October 12, 2026
We want you to be satisfied with your purchase. Because Starks Golf Club Works sells both standard merchandise and customized golf equipment and services, return eligibility depends on the type and condition of the item.
Standard Merchandise
New, unused, and uninstalled merchandise may be returned within 30 days of delivery for a refund. Returned merchandise must be in its original condition and include its original packaging when applicable. Please contact Starks Golf Club Works before returning an item so we can provide return instructions.
Nightfall Ready-to-Play Clubs
Unused, completed Nightfall Ready-to-Play clubs may be returned within 30 days of delivery or pickup. This applies to completed clubs offered from stock, rather than clubs commissioned to customer specifications. Clubs must be in their original, unused condition. Contact us before returning a club for return instructions. This express return right is an exception to the general custom-built or custom-assembled club exclusion below.
Return Shipping
For returns of non-defective merchandise, including eligible Nightfall Ready-to-Play clubs, the customer is responsible for return shipping costs. If an item arrives defective, damaged, or incorrect due to our error, please contact us promptly. We will work with you to correct the problem and will cover reasonable return shipping when a return is required because of a defective or incorrect item, or as otherwise required by applicable law.
Commissioned Built for You Clubs
Built for You clubs are commissioned builds made to agreed customer specifications; they are not stocked Ready-to-Play clubs. Their return and cancellation terms, including any deposit or component commitments, will be separately disclosed for customer review and approval before the build begins. The Ready-to-Play unused-club return provision does not apply to these commissioned builds. Nothing in those terms removes rights concerning defective or incorrect goods or rights provided by applicable law.
Custom and Installed Products; Completed Services
Except for the express Nightfall Ready-to-Play return right above, the following are generally not returnable unless defective or there is an issue with our workmanship:
Custom-built or custom-assembled golf clubs
Clubs or components modified to customer specifications
Cut, tipped, trimmed, or installed golf shafts
Installed golf grips
Special-order components obtained specifically for a customer
Completed repair, regripping, fitting, or customization services
If there is a problem with our workmanship, please contact us. We will make a reasonable effort to correct the issue.
Refunds
Approved refunds, including eligible Nightfall Ready-to-Play returns, will be issued to the original payment method after the returned merchandise has been received and inspected. Please allow up to 7 business days after inspection for us to process an approved refund. Your bank or card provider may require additional time for the credit to appear. Original shipping charges are ordinarily not refundable, unless the return results from an incorrect or defective item or applicable law requires a refund. These provisions are subject to applicable law.
Nightfall Assembly Workmanship Warranty
For Nightfall clubs purchased on or after this policy’s effective date, Starks Golf Club Works provides a limited 12-month workmanship warranty from delivery or pickup covering defects attributable to our club assembly. It excludes normal wear, misuse, accidental damage and unauthorized modifications. Contact us for an assessment and appropriate remedy. This stated warranty applies to Nightfall club assembly; it does not extend a new 12-month warranty to unrelated repairs, regripping or other services, or to previous sales. It does not reduce any warranty or other rights already agreed for an earlier purchase, and it does not limit rights provided by applicable law.
Exchanges
We do not currently offer direct exchanges. If you would like a different eligible product, return the original eligible item for a refund and place a new order.
Contact Us
Questions about a return, defective product, or workmanship issue should be directed to Starks Golf Club Works LLC, Murray, Utah. Email garystarkjr@starksgolfclubworks.com or call/text 623-693-2741.